Handle nuance quickly
Dictate the personalized part of a reply while keeping tone, next steps, and caveats clear enough to send.
Sales and support
Reply faster without sounding rushed.
Peanut helps customer-facing teams move through inboxes, tickets, CRM notes, and follow-ups with voice, snippets, read-aloud, and history.
Where it fits
Help desks, CRMs, email, Slack, docs, browser fields, and internal admin tools.
Best shortcut
Use snippets for repeated answers and dictation for the customer-specific part.
Why it beats plain dictation
Peanut supports both writing replies and listening through long customer context.
Keep answers consistent
Save common refund notes, setup instructions, pricing caveats, escalation language, and meeting links as reusable snippets.
Listen before sending
Read long threads and drafted replies aloud to catch tone issues, missing context, and support details before the customer sees them.
Customer-facing workflows
Moment
Typing-only workflow
With Peanut
Ticket response
Slow custom typing or generic macro
Speak the custom answer, then add saved snippet language
CRM note
Short note missing objections
Dictate pain points, next step, timeline, and decision criteria
Long thread review
Skim and miss details
Highlight and listen back before replying
Repeated setup steps
Copy from an old message
Use snippets to expand the current approved wording
For high-volume replies with real context.
Peanut helps teams avoid the tradeoff between fast and thoughtful. Speak the specific part, reuse the standard part, and listen back when tone matters.