SUPPORT
Resolve replies faster.
Listen through the thread, policy note, and prior response. Speak the next reply into the field your team already uses.
Peanut for ecommerce operators
Speak, don't type. Listen while you read.
Peanut gives ecommerce teams a voice layer for the work that slows the queue down: support replies, store copy, product notes, policies, and customer follow-ups.
Mac and Windows
Works in text fields
Free to start, no card
Peanut
Voice layer for ecommerce work
Spoken
Tell them the replacement is still moving, ask which delivery window works, and keep it calm because they have already waited.
Typed at the cursor
The replacement is still moving through the carrier network. Which delivery window works best for you if we need to adjust the timing?
Selected for readback
Policy note, prior reply, product detail, and customer follow-up.
0:08
0:12
THE VELOCITY LOOP
Two slow jobs become one voice workflow.
Speech beats typing when the product makes messy words usable. Peanut keeps that input advantage and adds the other half of ecommerce work: listening while the queue stays on screen.
52 wpmkeyboard input in lab
153 wpmspeech input in lab
238 wpmsilent nonfiction reading
Speed references: Brysbaert, 2019 and Ruan et al., 2018.
MADE FOR THE WAY STORES WORK
Select one flow. Peanut handles the voice layer.
STORE COPY
Review product language by ear.
Hear listings, supplier notes, lifecycle emails, and AI drafts before you tighten the words customers will see.
OPERATIONS
Move notes without tab fatigue.
Speak status updates, internal notes, vendor follow-ups, and customer summaries while the source material stays visible.
WORKS WHERE THE TEXT ALREADY IS
No migration. No ecommerce integration required.
These are examples of work surfaces ecommerce teams use. Peanut works through selected text and the active cursor. The logos do not imply direct integrations, automation, endorsement, or platform partnership.
Shopify
Amazon
REDO
Gorgias
Help Scout
Zendesk
Intercom
Front
Gmail
Klaviyo
Google Sheets
Google Docs
BigCommerce
WooCommerce
ShipStation
Loop
Route
Claude
ChatGPT
BOUNDARIES
Voice speed without giving up control.
Peanut is a desktop app for macOS and Windows. It reads selected text, types into the active field, and waits for your team to review before anything is sent.
What stays true
- Does not send customer messages automatically.
- Does not process refunds or change orders.
- Does not claim a native Shopify, Gorgias, Zendesk, or Klaviyo integration.
- Uses operating-system permissions for microphone, accessibility, and clipboard access.
Move the next reply at voice speed.
Download Peanut, select the work text, listen while you read, and speak the next response into the field.